We want every product to reach you in perfect condition. If something isn't right, we're here to help.
If you receive a faulty, damaged or incorrect item, please inspect it on delivery and contact us within 7 days to be eligible for a return or replacement.
Please have your order number ready when you contact us. It helps us find your purchase quickly and resolve your issue faster.
We offer free replacements for defective items reported within 7 days of delivery. After this period, replacement requests may still be processed, but the customer will be responsible for shipping costs.
Replacements are subject to product availability.
Refunds are issued only for defective or wrong items, and only if a replacement is not possible.
Once your return is approved and we receive the item back, the refund is processed to your original payment method within 7–10 business days.
If you need to cancel or change your order, contact our customer support before the order is dispatched.
Contact us with your order number — we're available every day, 8am to 5pm.
